CM Helpline — CRM Console

Bi-directional sync · Citizen 360° context · Call recording

CRM Connected
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Calls Today
247
Tickets Created
142
Info Requests
87
Avg Handle Time
4m 12s
Active Calls
6
C-001
Active
GRV-100005
Water Supply Disruption - Urgent
Agent: Riya Mehta · Mehul Shah · +91 9513035263 · 2:00
C-002
Active
GRV-100006
Water Supply Disruption - Urgent
Agent: Anand Joshi · Sunita Mehta · +91 9456793380 · 3:17
C-003
Active
GRV-100024
Property Tax Issue - Urgent
Agent: Pooja Shah · Rajesh Shah · +91 9944133303 · 4:34
C-004
Wrap-up
GRV-100030
School Admission - Urgent
Agent: Vikram Patel · Pooja Modi · +91 9448479946 · 5:51
C-005
Hold
GRV-100033
Encroachment - Urgent
Agent: Neha Desai · Hetal Rana · +91 9727917675 · 6:08
C-006
Active
GRV-100034
Sanitation / Garbage
Agent: Riya Mehta · Pooja Trivedi · +91 9260891759 · 7:25
Citizen 360° View
MS
Mehul Shah
+91 9513035263
DistrictKutch
Active GrievanceGRV-100005
Total Grievances3
Resolved0
Recent History
GRV-100005ATR Submitted
Water Supply Disruption - Urgent
GRV-100019Under Investigation
Encroachment
GRV-100109Escalated
Water Supply Disruption - Urgent
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