SLA & Escalation Management

Real-time SLA tracking with multi-level auto-escalation

On Track
0
At Risk (75%+)
0
Breached
127
Escalation Matrix
Level 1
0
75% of SLA elapsed
Notify Officer + Supervisor
Level 2
127
SLA breached
Auto-escalate to Dept Head
Level 3
38
24h post-breach
Secretary notification + CMO alert
IDTitleDeptPriorityStatusSLA ProgressDue
GRV-100001EncroachmentUrban DevelopmentCriticalEscalated
494664h overdue
4 Dec 1969, 9:56 pm
GRV-100002EncroachmentUrban DevelopmentMediumNew
494630h overdue
6 Dec 1969, 7:51 am
GRV-100005Street Light Not WorkingUrban DevelopmentHighATR Submitted
493970h overdue
2 Jan 1970, 7:44 pm
GRV-100007Police InactionPoliceCriticalAssigned
494437h overdue
14 Dec 1969, 8:09 am
GRV-100008Property Tax IssueRevenueHighAssigned
494182h overdue
24 Dec 1969, 11:16 pm
GRV-100009Power OutageElectricity (DGVCL)LowNew
494169h overdue
25 Dec 1969, 1:01 pm
GRV-100011Street Light Not Working - UrgentUrban DevelopmentCriticalATR Submitted
494129h overdue
27 Dec 1969, 4:52 am
GRV-100012Pothole / Road DamageRoads & BuildingsMediumNew
493859h overdue
7 Jan 1970, 10:36 am
GRV-100013Street Light Not Working - UrgentUrban DevelopmentHighNew
493974h overdue
2 Jan 1970, 3:43 pm
GRV-100014Power OutageElectricity (DGVCL)LowATR Submitted
494100h overdue
28 Dec 1969, 9:26 am
GRV-100016Pothole / Road Damage - UrgentRoads & BuildingsCriticalUnder Investigation
494653h overdue
5 Dec 1969, 8:50 am
GRV-100017Power OutageElectricity (DGVCL)HighNew
494166h overdue
25 Dec 1969, 3:24 pm
GRV-100019Power OutageElectricity (DGVCL)MediumEscalated
494263h overdue
21 Dec 1969, 2:56 pm
GRV-100020Police Inaction - UrgentPoliceHighUnder Investigation
493974h overdue
2 Jan 1970, 3:59 pm
GRV-100024Police InactionPoliceCriticalAssigned
493879h overdue
6 Jan 1970, 2:33 pm
GRV-100026Sanitation / GarbageUrban DevelopmentMediumEscalated
493965h overdue
3 Jan 1970, 12:09 am
GRV-100027Street Light Not Working - UrgentUrban DevelopmentMediumNew
494296h overdue
20 Dec 1969, 5:36 am
GRV-100028Hospital Service Complaint - UrgentHealth & Family WelfareCriticalEscalated
494445h overdue
14 Dec 1969, 12:26 am
GRV-100029Water Supply DisruptionWater SupplyMediumNew
494581h overdue
8 Dec 1969, 8:44 am
GRV-100030Encroachment - UrgentUrban DevelopmentLowAssigned
494633h overdue
6 Dec 1969, 4:37 am