System Configuration
Categories · SLA rules · Templates · Notification settings
Categories (10)
| ID | Name | Department | SLA | Active |
|---|---|---|---|---|
| CAT-100 | Water Supply Disruption | Water Supply | 24h | |
| CAT-101 | Pothole / Road Damage | Roads & Buildings | 48h | |
| CAT-102 | Street Light Not Working | Urban Development | 72h | |
| CAT-103 | Property Tax Issue | Revenue | 120h | |
| CAT-104 | Hospital Service Complaint | Health & Family Welfare | 24h | |
| CAT-105 | School Admission | Education | 48h | |
| CAT-106 | Power Outage | Electricity (DGVCL) | 72h | |
| CAT-107 | Encroachment | Urban Development | 120h | |
| CAT-108 | Sanitation / Garbage | Urban Development | 24h | |
| CAT-109 | Police Inaction | Police | 48h |